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For example, try logging in using your fingerprint if your face is not recognised. If you're using an Android device and your fingerprint, face or iris is not recognised, try logging in with a different type of biometrics, if your device supports it. The next time you log in, you'll be asked to touch the fingerprint sensor or look at the device instead of entering your email, password and security code. For Android select Fingerprint, face or iris, or for Apple select Touch ID or Face ID.If you have logged into the NHS App before Follow the on-screen instructions to finish setting up the NHS App.For Android, select Yes if you want to turn on fingerprint, face or iris recognition, or for Apple select Yes for Touch ID or Face ID.Select Yes if you want to turn on NHS App notifications.Enter the security code sent to your mobile phone.Enter your NHS login email and password.To set up biometrics the first time you log in to the NHS App: If this is your first time logging into the NHS App Setting up biometric login in the NHS App

If you’re using Android versions 10 or above and cannot log in to the app, you may need to update Android System WebView in Google Play Store. Google has a guide on how to update Google Chrome. If you’re using Android versions 8 (Oreo) or 9 (Pie) and cannot log in to the NHS App, you may need to update Google Chrome in Google Play Store. Check your device is compatible with the NHS App.